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John Hilbert is an accomplished Senior Customer Engagement Manager at Dixa, where responsibilities include developing tailored customer engagement plans in collaboration with Sales and Marketing to foster executive sponsorship and advocacy among C-level leaders. Prior experience at BT involved customer service management and procedure development, while earlier roles at Virgin covered a range of customer service positions. John Hilbert started a career at Haven as a Barista. Educational qualifications include a Bachelor's degree in Sociology from The London School of Economics and Political Science (LSE).