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Adeshola Fatolu is an accomplished Application Support Analyst at the DC Housing Authority since September 2024, bringing extensive experience from JBG SMITH where roles included System Analyst, Assistant Community Manager, Senior Leasing Consultant, Leasing Consultant, and Customer Service Representative from May 2018 to September 2024. In the customer service role, Adeshola excelled in managing client issues and requests through a CRM system, collaborating with the Account Management team to enhance client relations and develop revenue-increasing strategies. Adeshola holds a Master's in Information Technology with a focus on Project Management from the University of Maryland Global Campus and a Bachelor of Arts in Applied Linguistics from the University of Lagos. Credentials include certifications in Certified Scrum Master (CSM), Project Management Professional (PMP), and ITIL.