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Vera Kitzler is an experienced hospitality professional with a strong background in guest services and reservations management. Currently serving as Head of Guest Services at Dishoom since October 2021, Vera previously worked as Regional Reservations Manager at sbe Lifestyle Hospitality from February 2020 to September 2021. Prior roles include Head of Guest Insight and Group Reservations Manager at The Hoxton from September 2015 to January 2020, and Reservations Manager for Jumeirah Carlton Tower and Jumeirah Lowndes Hotel at Jumeirah Group from March 2012 to August 2015. Vera's extensive experience includes positions as Reservations Manager for Millennium Mayfair and Millennium Knightsbridge at Millennium & Copthorne Hotels, and various roles at InterContinental Hotels Group, including Reservations Manager, Supervisor, and Groups Coordinator for Crowne Plaza Docklands from December 2006 to January 2010.