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Rivonia Sadan is a Specialist in Speech Analytics at Discovery Limited since August 2023, focusing on building and testing queries on Nexidia to analyze call center interactions and generate reports for management. Previously, Rivonia served as an Interaction Analyst at MiWay Insurance Limited from July 2022 to October 2023, contributing to quality gap identification, reporting process recommendations, and standardized testing methods. Prior experience includes a role as a Speech Analyst at FNB South Africa from April 2019 to June 2022, where Rivonia facilitated the deployment of Interaction Analytics and developed KPI models. Rivonia holds a Bachelor of Arts degree in Organisational Psychology from the University of the Witwatersrand.