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Kathlin Nicole Govender is an experienced claims assessor currently employed at Discovery Limited since May 2021, where responsibilities include managing the end-to-end travel insurance claims process and addressing customer inquiries. Prior experience includes serving as a claims administrator/assessor at Santam Insurance from July 2014 to December 2019, focusing on customer correspondence, claim investigations, and complaints handling. Earlier roles include an administrator position with mixed reception and administrative duties, and as a front office manager at POP Warehouse, overseeing switchboard operations and customer interactions. Kathlin possesses educational qualifications from the University of South Africa and the Moonstone Business School of Excellence, alongside a matric qualification from Phoenix Secondary School.