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Jeff Heng is a seasoned IT infrastructure professional with extensive experience in leading and transforming IT operations across various organizations. Currently serving as a Senior Manager at Discover Financial Services since January 2020, Jeff has successfully transitioned the organization from a project-based to a product-based agile management system. Prior to this role, Jeff held senior management positions at American Hotel Register Company and Aon, where responsibilities included overseeing global network infrastructure and leading significant network transformations. Jeff's career began as a Network Engineer at Accenture and included managerial roles at Allstate, where leadership in multiple engineering teams was established. Jeff holds a degree from Washington University in St. Louis.