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Karen K. Higdon, PHR, is an experienced Human Resources professional with over 14 years in various HR roles, currently serving as Human Resources Manager at Direct Refrigeration Sales since March 2024. Previous positions include Human Resources Manager at Flex HR and HealthSmart International, where significant accomplishments include conflict resolution, employee retention, compensation analysis, policy implementation, and recruitment processes. Notably, at HealthSmart, Karen effectively partnered with leadership to streamline HR functions and improve operational efficiencies, contributing to cost savings and successful claims management. Karen holds a Bachelor of Science degree in Human Resources Management from DeVry University.