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Katie Mitchell serves as the Director of Operations at Dionach since March 2017, bringing strong analytical and strategic leadership to the oversight of daily activities across Service Delivery, Project Management, and Strategic Operations. Previously, Katie held key roles at Tangoe from May 2010 to March 2017, including Service Delivery Manager and Client Service Analyst, focusing on client relations and service provision. Earlier experience at Swets Information Services as a Publisher Service Executive involved managing client issues and supporting service needs. Katie holds A-Level qualifications in History, Business, Law, and Psychology from Oxford and Cherwell College, achieved between 2003 and 2005.