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Jaime Gonzalez Betancourt is an IT professional with significant experience in technical support and service management. Currently serving as IT Service for Santander Global Tech at DINSA since January 2020, Jaime's previous roles include Production Manager at Dolcezza Gelato & Coffee, where responsibilities encompassed coordinating production schedules and managing customer service and suppliers, and Senior Technical Support Analyst at Servicio Panamericano De Protección, providing tier 2 technical support for various hardware and software issues. Jamie holds a Master's degree in Data Management and Technological Innovation from Universitat de Barcelona and an IT College Degree in Information Technology from Instituto Universitario de Tecnologia Industrial Rodolfo Loero Arismendi, Venezuela.