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Lynne Heckler is a seasoned business professional with extensive experience in fraud management, authorisations, and member services, currently serving at Diners Club South Africa since 1998. In the role of Manager Fraud, Authorisations and Member Services, Lynne oversees a team of 46 agents and 4 supervisors, focusing on effective strategy development for profitable card use and the management of fraud and authorisations call centres to ensure customer service excellence. Prior experience includes significant roles at Standard Bank Group, where Lynne executed target-based fraud and credit control functions, showcasing a strong background in liaising with third parties and implementing compliance measures. Lynne holds a Project Management degree from Leading Edge and completed matriculation at Carlton Jones High School.