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Stephanie Chilcott is an experienced professional in customer service and complaints management, currently serving as Complaints Manager and Life and Pension Administrator at Diligenta since December 2021. Previous roles include Customer Service Representative and PPI Customer Advocate at HSBC, where responsibilities involved handling inquiries and resolving complaints following FCA guidelines. Stephanie has also held positions as Customer Relations Manager at British Gas, focusing on insurance complaints, and as a Data Integrity Administrator at Aegon, managing Client Due Diligence projects. A background in remediation projects is evident from the role at Scottish Widows, and earlier experience includes complaint handling and administration at various financial institutions, including Royal Bank of Scotland, Barclays Capital, and Standard Life. Education was completed at The Royal High School.