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Kristi McDougall is an accomplished Operational Risk Manager at Diligenta, a subsidiary of Tata Consultancy Services, with extensive experience in operational risk and customer service. Previously, Kristi held the position of Senior Risk and Control Analyst at Prudential, where responsibilities included enhancing oversight models to meet regulatory obligations and ensure customer outcomes. Kristi's earlier roles at HML encompassed various management and analytical positions focused on customer service excellence and risk management. Additional experience includes strategic analysis at Bank of America Merrill Lynch and operational support roles at the Royal Bank of Scotland, alongside foundational customer service experience at TD. Kristi's career reflects a strong commitment to improving operational processes and delivering high-quality customer service across diverse financial institutions.