Julian Powis is an experienced operations leader with over 17 years at Diligenta, a subsidiary of Tata Consultancy Services, beginning in May 2000. Currently serving as Head of Operations, Julian oversees multiple sites in the UK and India for a key client. Previous roles include Operations Manager for Risk Claims and International Teams, where leadership focused on delivering tailored service for claimants and adhering to client philosophies across protection policies. Julian has held various operations management positions across different departments within Diligenta, Friends Life, and Friends Provident, managing functions such as finance, contact centre operations, and complaints management, which contributes to a comprehensive understanding of business operations. Julian's earlier career included a managerial role at Wine Rack from October 1990 to April 1999.
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