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Jacqui Davies has a diverse work experience in the banking and financial industry. Jacqui has held various leadership positions at Lloyds Banking Group, including Head of Customer Delivery, Bereavement & Representative Access, where they led a team of 500+ employees. Jacqui also served as Head of Customer Complaints, overseeing 6 UK sites and managing customer complaints for a range of financial products. Prior to their time at Lloyds, Davies worked at HBOS, where they held roles in complaints management and project management. Jacqui started their career as a Debt Manager Developer at the Scottish Legal Aid Board. In 2023, they joined Diligenta as the Head of Customer Contact.

Jacqui Davies attended St. Kentigern's Academy from 1982 to 1986, but no specific degree or field of study information was provided.