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Barbara MacDonald is an experienced professional in customer service and complaint resolution, currently serving as a Complaints Manager at Diligenta, a subsidiary of Tata Consultancy Services, since November 2020. Prior to this role, Barbara worked as a Customer Service Representative at Webhelp UK from October 2018 to June 2019, following a tenure at Thomas Cook from August 2008 to September 2018, where Barbara initially started as a Modern Apprentice and progressed to a Gateway to Management Consultant. Barbara holds an NVQ in Travel & Tourism obtained during the apprenticeship. Academic background includes completing education at Graeme High School from 2003 to 2008.