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Ian Luecht is a seasoned professional in quality assurance and technical support with extensive experience in IT and operational management. Currently serving as a Senior Quality Assurance Specialist at DigitalOcean since March 2022, Ian previously held the position of Engineering Technical Support Manager at Omnitracs, overseeing a team of 18 support engineers and managing client support operations. Ian has also worked as a Senior Technical Support Engineer, providing high-level assistance to various clients, and as a Technical Support Engineer at Crispin Corporation, supporting broadcast automation systems. Earlier roles include IT Technician responsibilities at Partners in IT Inc. and Director of a training center at Berlitz International, emphasizing operational and sales management. Ian began a career in IT sales and consulting at Gateway, contributing to local businesses in the Raleigh/Durham/Chapel Hill area. Ian holds a degree from the University of West Florida.