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Kris Waelkens is a seasoned Senior Business Analyst at Digipolis Antwerpen since October 2007, specializing in business and needs analysis for various municipal units and conducting functional and technical analyses for civic engagement platforms. Previous roles include Business Analyst, focusing on IT service management processes and tools, and Toepassingsbeheerder, providing functional support and testing for .NET applications. Prior to Digipolis, Kris served as an Application Engineer at Belfius Insurance from 2000 to 2007, performing functional and technical analyses and programming in VB6 and ASP. Educational qualifications include a Master Class in Business Process Management from Antwerp Management School and a Master's degree in handelswetenschappen from Lessius Hogeschool Antwerpen.