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Pratik Sonar has extensive experience in the field of customer service and training within the banking industry. With a Bachelor's Degree in Information Technology, Pratik has held various roles at Diebold Nixdorf and Diebold Systems Private Limited, including Manager, Customer Service Team Lead, Lead Trainer, and Process Trainer. Throughout their career, Pratik has successfully managed teams of associates, monitored ATMs for public and private sector banks in the USA region, handled queries related to ATM machines, and addressed escalations from bank channel managers. Pratik is a dedicated professional with a strong background in the technical aspects of the industry.