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Zana Mustafi is an experienced ICT Process & Quality Manager currently working at Die Schweizerische Post since December 2024. Prior to this role, Zana served as a Senior Prozessmanagerin in Business Process Management at Valiant Bank from January 2019 to January 2025, where responsibilities included business analysis, planning and conducting process workshops, leading medium to large-scale process optimization projects, and implementing Robotic Process Automation (RPA) initiatives. Zana is skilled in creating as-is and to-be processes using BPMN 2.0 and providing coaching in process methodology. Zana holds a Certificate of Advanced Studies in Business Process Management from the University of Applied Sciences and Arts Northwestern Switzerland FHNW and a Bachelor of Science in Business Administration from Berner Fachhochschule BFH.