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Emmanuelle MacHado

Global Customer Experience Senior Manager | Mobility Service Strategy at Didi

Emmanuelle Machado has a strong background in customer experience, project management, and communication. Emmanuelle has held various roles at companies such as DiDi, 99, and Lojas Renner S.A., where Emmanuelle has been responsible for designing customer experience strategies, managing retail operations, and leading customer support teams. Emmanuelle also has experience in exchange program management and communication planning from their time at AIESEC and ArcelorMittal. Emmanuelle holds a Master of Business Administration degree in Project Management and a degree in Industrial Design with a focus on Graphic Design. Recently, Emmanuelle completed a program in Strategy Execution at Harvard Business School.

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