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Shivam Kaushik is an experienced Solutions Architect currently employed at Diabsolut, specializing in transitioning utility customers from legacy systems to Salesforce field service since August 2022. Prior experience includes serving as a Technical Lead and Senior Software Engineer at Wipro from December 2019 to August 2022, where responsibilities involved rolling out FSM implementations and designing reusable components for FSE Mobile. Shivam also held the position of Technical Consultant at ClickSoftware, customizing solutions for the oil and gas sector, as well as for telecom clients, and worked as a Technology Analyst at Infosys, leading a team focused on ClickMobile customizations. Earlier roles include various engineering and operational positions at Wipro Limited, India Today, and VSM Venture Control Systems, following a Bachelor of Technology in Electrical and Electronics Engineering from Vidya College of Engineering.