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Silvina Netka is an accomplished professional with extensive experience in customer service and management across various industries. Currently serving as the Leader of the Omnichannel Contact Center at Grupo Dia, Silvina oversees a team of internal personnel and a large outsourced staff, focusing on enhancing customer experience for both physical and digital channels. Previous roles include Customer Care Manager at Electrolux Argentina, where Silvina managed multiple customer-centric areas and improved key performance indicators, and Customer Experience Expert at Qualia Compañía de Seguros S.A., responsible for designing customer journey strategies. Silvina has held significant positions such as CRC Manager for Nestlé Nespresso SA in the Austral Zone and Customer Relationship Manager at Samsung Electronics, showcasing a strong track record in leadership and strategic planning. Educational credentials include a Master's in Strategic Management, a Doctorate in Criminal Sciences, and a Post Graduate Master in Digital Marketing.