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Sophie D. is an experienced retail and customer service professional with a strong background in management and operations. Currently serving as a Special Assignment District Manager and Training Store Manager at Dollarama L.P. since October 2019, Sophie's previous roles at TJX Canada/Winners Merchants International L.P. included Assistant Manager of Customer Service and Operations, Operations/Customer Service Coordinator, Customer Service Coordinator, Merchandise Coordinator, and Sales Associate, where responsibilities involved training staff, managing customer service areas, and ensuring operational efficiency. Prior experience as a Child Development Assistant and Childcare Worker at Ardrossan Family Centre complemented Sophie's skill set in care and development activities for children. Sophie D. holds a Diploma in Human Resources Management from MacEwan University, completed in June 2021.