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Gergely Urbán has a diverse work experience spanning multiple industries. Gergely worked at Deutsche Telekom IT Solutions HU as a Professional Lead - International Quality Team, where they managed major incident and problem investigations for various customers, including top-tier clients. Gergely was responsible for coordinating technical teams, negotiating with executive-level representatives, and ensuring transparent communication. Prior to this role, Gergely worked at Avaya as an IT Service Desk Team Lead and Service Desk Analyst Tier 1, where they handled daily operations, reviewed team performance, and implemented a new support model. Gergely also worked as a Project Coordinator and Counselor at the Foundation for Eastern European Children in Foster Care and After Care. Additionally, Gergely gained experience in end-user support at Tata Consultancy Services and held a role as a Rental Representative and Team Lead at Europcar. Gergely began their career as a Sales Associate at Harmat Publishing House.

Gergely Urbán holds a postgraduate degree in Mental Health Counseling/Counselor from Károli Gáspár University, obtained from 2019 to 2021. Prior to that, they completed a Bachelor's degree in Theology and Counseling at Baptist Theological Seminary from 2010 to 2016. Gergely has additional certifications in Certified SAFe® 5 Product Owner/ Product Manager from Scaled Agile, Inc. in 2021 and The 7 Habits of Highly Effective People® from FranklinCovey Magyarország in 2013.