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Melis Demirci is a skilled professional with a strong background in customer service management and business intelligence. Currently serving as Customer Service Manager for Demand and Project Management at Deutsche Post und DHL since September 2024, Melis previously held the position of Business Intelligence Analyst at Protection One GmbH from June 2023 to August 2024. Melis has extensive experience at Deutsche Post und DHL, including roles such as Junior Expert in Sales Intelligence & Lead Management and trainee, focusing on the Post & Parcel Germany division. Experience also includes conducting a Bachelor thesis on quality optimization using Lean Six Sigma methods at DHL eCommerce Solutions and participating in a student internship in Cross Border Solutions. Melis holds a Bachelor of Engineering in Industrial Engineering - Production and Logistics from Cologne University of Applied Sciences and has a background in Wirtschaftsinformatik from the University of Duisburg-Essen.