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Timo Niklas Runge is an experienced professional in customer experience management and banking operations. Since May 2020, Timo has served as Leiter Customer Centricity Management at Deutsche Bank, focusing on enhancing customer-centric strategies within the Privatkundenbank division. Prior to this role, Timo held various positions at Postbank Deutschland from January 2009 to May 2020, including Leiter Kundenqualität, where responsibilities included customer experience management and customer advisory. Additional roles at Postbank encompassed Konzernentwicklung in business management, focusing on strategy, change management, and IPO processes, as well as various sales and project consultancy positions. Timo holds a Bachelor Professional of Banking and Bankbetriebswirt from the Frankfurt School of Finance & Management.