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Karolina Gryglewicz is an experienced professional in client service management and process improvement, currently serving as Vice President and Head of Client Service Management (CTO) at Deutsche Bank, following a similar role overseeing Application Operations in Southern Europe. Prior to Deutsche Bank, Karolina held various positions at ADP Streamline as a Change Management/Process Re-engineering Manager, and Tata Consultancy Services as a Global Process Consultant and CMMI Consultant for notable clients like CAIXA SEGUROS and PORTUGAL TELECOM. Additionally, Karolina contributed as a Software Quality Analyst at Deutsche Bank and worked as a Software Engineering and Quality Consultant at GADD - GRUPO MEANA in Spain, along with serving as a Local CMMI Consultant for CLUSTERTIC ASTURIAS.