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Henry Huong is an experienced IT professional currently serving as a Help Desk Associate for the Detroit Pistons since January 2023, providing live on-site support and troubleshooting IT issues for staff during basketball games. Prior experience includes working as a Help Desk Technician at ConnectWise, where Henry engaged in technical support and live troubleshooting, and as a Cyber Security Intern at Konrad Technologies, analyzing security alerts and developing cybersecurity policies. Henry also gained foundational knowledge in cybersecurity as a student at the University of Michigan College of Engineering and previously worked in a front desk role at Tina Nails, enhancing customer service and appointment scheduling skills.