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Yousef Zannoun is an experienced professional with a strong background in customer service and information technology. Currently serving as a Customer Service Manager at DETASAD since February 2023, Yousef previously held positions as an IT Supervisor and MIS Officer at Asyad Holding Group from February 2011 to February 2023. In these roles, Yousef focused on evaluating user needs, ensuring system functionality, and implementing cost-effective services. Educational qualifications include a Bachelor of Network and Communication Engineering from the University of Yemen (Jeddah), along with a Microsoft Certified Solutions Expert (MCSE) certification in Server and Desktop Infrastructure.