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Nikolaus Dove is a seasoned IT professional with extensive experience in incident management, systems support, and project management. Currently serving as Major Incident Manager at Desktop Metal since January 2023, Nikolaus previously held roles including Systems Support Specialist at ExOne, Information Technology Project Manager at COTECH, and Global Service Delivery and Major Incident Manager at Matthews International. Nikolaus has a proven track record in managing major incidents, implementing technologies, and driving operational improvements across various organizations. Equipped with multiple IT certifications including ITIL and KCS, Nikolaus has demonstrated expertise in overseeing IT initiatives, enhancing customer satisfaction, and training staff while consistently achieving high performance metrics. Educational qualifications include multiple Associate's Degrees in Computer Information Security, Computer Technology, and Networking from Westmoreland County Community College.