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Olivia O'Brien is an experienced Operational Efficiency Advisor and Business Analyst at Desjardins, contributing to projects such as the NeXT Auto OAW Landing by performing impact analyses, managing employee onboarding programs, and overseeing telephony requirements. Previously, Olivia held leadership roles including Section Manager and Business Integration Coach, focusing on agent development and client experience in the insurance sector. Prior experience at Bank of Ireland covered diverse roles in MI & Analytics, customer care, and banking service management, where Olivia implemented performance improvements and reporting systems. Olivia is currently pursuing further education at the University of Toronto while holding a Project Management Certificate from the Institute of Technology, Carlow, and a Bachelor's Degree in Spanish and Irish Language Studies from University College Cork.