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Heather Hansen has a comprehensive background in customer success and administration roles spanning from leading teams to driving business results and customer satisfaction. With experience in Gainsight, Salesforce, and SalesLoft, Heather has successfully developed and implemented key processes to increase renewal rates and drive internal adoption metrics. Throughout their career, Heather has held various titles such as Senior Applications Administrator, Director of Customer Success, Director of Client Advocacy, Sr Customer Service and Site Integrity Manager, and Account Management Team Lead. Hansen's educational background includes a Bachelor of Science in Biology from The University of Georgia.