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Wayne Toles currently serves as the Service Desk Manager at designDATA starting in March 2023, after a progressive career in service and quality assurance roles. Toles has held various positions, including DC Consultant at Deloitte and Quality Assurance Manager at designDATA from 2011 to 2021. Additionally, Toles has served on the Board of Advisors for Per Scholas since February 2018, contributing to workforce development in technology. Previous experience includes supervisory roles at Verizon Wireless and Vonage, focusing on customer service operations and quality assurance. Toles is known for managing staff, enforcing service level agreements, and developing training programs to enhance team performance.