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Henry Aker is an experienced technical professional currently serving as an Associate Technical Account Manager at designDATA since April 2022, after previously holding the position of End User Support Technician Tier 2. Aker's background includes working as a Help Desk Technician at Music & Arts, where troubleshooting involved Juniper routing and switching solutions across more than 230 retail locations. Prior experience as an IT Support Technician at WB Engineers+Consultants involved providing assistance to over 180 users with networking, software, and hardware issues. Aker holds a Bachelor of Science in Computer and Information Systems Security/Information Assurance from the University of Maryland Baltimore County and an Associate's degree in the same field from Frederick Community College.