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Luisanna Granillo is an experienced professional in digital engagement and technology management, currently serving as the Chatbot/IVA Manager and Chatbot/IVR Business & Technology Administrator at Desert Financial Credit Union since November 2022. Prior to this role, Luisanna worked as a Digital Engagement Coordinator at Arizona State University from November 2021 to October 2022 and gained valuable experience as a Management Intern at Student Success Innovations from October 2019 to November 2021. Additional roles include serving as a Peer Leader at Mary Lou Fulton Teacher's College and as a Site Manager for ASU University Service Learning and America Reads/Counts. Luisanna's career began as a Supervisor at America Reads ASU from 2015 to 2018. Luisanna holds a Master of Education in Learning Design and Technologies and a Bachelor's degree in Educational Studies, both from Arizona State University.