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Courtney O. is a seasoned Senior Quality Assurance Analyst at AGuyIKnow, overseeing a team of 16 employees and engaging in daily communications with Australian business clients. Responsibilities include reviewing the quality of animations, graphics, and e-Learning modules while managing employee attendance and task delegation for marketing-focused projects. Previously, Courtney O. served as a Customer Specialist at Klook and as a Consumer Sales Representative at Telstra, where a strong emphasis was placed on professional customer service, communication, order processing, inquiry resolution, and upselling. Education was completed at Niagara College in Toronto.