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Jacky Pugin has over 30 years of work experience in the travel industry. Jacky started their career in 1988 as the Responsable du departement commercial at Cruisair. Jacky then moved on to First Business Travel, where they were a Deputy Manager for 10 years. In 2002, they joined RAPTIM Intercontinental BV as a Travel Expert, a role they held until 2011. Following this, they worked at raptim travel Switzerland as an Account and Sales Manager from 2012 to 2014. Currently, Jacky is the Head of Business Travel Suisse Romande at KUONI Business Travel, a position they have held since 2014.

From 1985 to 1987, Jacky Pugin attended Ecole de Commerce de Genève where they pursued a degree in Gestion and completed a CFC employée de commerce.