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Zayed Ahmed has extensive experience in technical roles, currently serving as a Senior Analyst and Product Assurance Automation Engineer at Dependable Solutions, Inc. since March 2021. Previously, Zayed worked as a Technical Support Engineer at Commnia, where an average of 10 technical issues were resolved daily through 2nd and 3rd line investigation. Earlier roles include Software Test Engineer at Intuitive Technology Innovations, focusing on testing Cisco Collaboration Solutions for Telstra, and Technical Operations Consultant at Dassault Systèmes, providing second-line support and specializing in the programming language 'Quill.' Zayed also has experience in IT risk and assurance from a brief tenure at Ernst & Young, where SAP IT General Controls Testing was conducted. Zayed holds a Master's degree in Information Technology from Macquarie University and a Bachelor's degree in Computer Science from RMIT University.