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Stephen Ip is a Senior Technical Writer and Team Lead at Demandbase, responsible for managing documentation deliverables and overseeing customer-facing content for the Help Center since June 2021. Prior to this role, Stephen served as a Technical Writer at Eyefinity, where documentation for AcuityLogic practice management software was managed, and bug reporting was conducted. Experience at Symantec included preparing user documentation and migrating technical libraries to a Confluence wiki system. Earlier positions at KPMG US and LiveOffice involved updating online help and improving user experience through feedback and documentation revamps. Stephen began the career as a Content Developer at Quest Software, focusing on various documentation projects. Stephen holds a Bachelor of Science degree in Environmental Engineering from UC Irvine.