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Craig Chiofalo is a seasoned professional in customer support and experience, currently serving as Vice President of Support Engineering at Demandbase since March 2021, following a role as Senior Director of Support Engineering. Prior experience includes Senior Director of Global Customer Support at Salsify, Head of Customer Experience at Calendly, and VP of Customer Experience at CallRail, where leadership in scaling support teams and driving revenue growth was pivotal. Craig's background also encompasses significant roles at IBM Watson Marketing, including Program Director and Senior Manager positions, along with early positions at Fiserv and IBM. Craig Chiofalo holds coursework from Harvard University, completed in 2012.