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Mandira Zutshi Ph.D is an experienced professional with a diverse background in customer service, administration, and education. Currently serving as a Customer Service representative in the Speculation and Vacancy Tax department at Maximus Canada since January 2022, Mandira has previously held positions such as Administrative Assistant at Edison College Canada and Retail Services at Real Canadian Superstore. Mandira's academic journey includes a Doctor of Philosophy in Political Science from the University of Mumbai, alongside additional qualifications in French. Earlier career roles include a Research Officer at Tata Institute of Social Sciences, where responsibilities included managing the Indian component of a collaboration with the International Labor Organization, and teaching French and History at Bombay Scottish School. Additional experience at Daksh eServices and Convergys emphasizes strong customer service skills developed over a significant career span.