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Sai Sushma V. currently serves as a COE - Senior Software Engineer at Delta Dental Insurance, where responsibilities include acting as the Tech Lead for the RPA Center of Excellence (COE) and structuring COE processes. Previous experience includes a role as RPA Technical Lead at qBotica, where Sai Sushma collaborated with customers on RPA solutions, implemented COE and governance, and developed training solutions. Earlier positions include Sr RPA Developer at CenturyLink, focusing on automation plans and data extraction, and Application Developer at the NYS Office of Information Technology Services, working on PeopleSoft applications. Sai Sushma holds a Master of Science in Computer Science from the City University of New York-College of Staten Island and a Bachelor of Technology in Information Technology from Jawaharlal Nehru Technological University, Hyderabad.