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Mary Saunders possesses extensive experience in leadership and customer service within the airline and tourism industries. Currently serving as Field Service Manager at Delta Air Lines since 1991, Mary excels in coaching and developing teams of flight attendants while ensuring compliance and high performance on key operational metrics. Previous roles include Vice President of Business Development at Beverly Hills CVB, overseeing travel trade strategies with significant budget management, and Client Services Director at Los Angeles Tourism & Convention Board, where collaboration with clients and vendors enhanced convention success. Early career experiences include account management in advertising and marketing communications, providing a strong foundation in strategic planning and customer engagement. Mary holds a Bachelor of Science Degree in Communications from Appalachian State University and is fluent in Spanish.