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Kirstin Cappoli is a Principal at Deloitte, where since February 2008, leadership of IT transformation efforts for Federal Government clients in Washington, DC has been the focus. Previously, Kirstin held the position of Project Manager for Siebel Applications at EMD Serono, Inc. from November 2006 to February 2008, overseeing multiple business unit applications and projects for call centers. Prior consulting experience at Deloitte Consulting from June 2001 to November 2006 included managing technical teams and focusing on CRM technologies and custom applications for significant clients such as Blue Cross Blue Shield of North Carolina. Early career experience involved consulting roles at American Management Systems from May 1999 to March 2001, managing database projects and web applications. Kirstin holds a Bachelor of Science degree in Business with majors in Computer Information Systems and Business Process Management from Indiana University - Kelley School of Business.