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Alecia Brown is an accomplished Business System Analyst with extensive experience in business process analysis and improvement across various industries. Currently at Deloitte Digital since May 2018, Alecia focuses on optimizing Service Management data and processes, facilitating strategic initiatives, and spearheading project initiatives to enhance service delivery. Prior roles include a Business Process Analyst at Community Health Services Corporation, where requirements for ServiceNow were gathered and user stories were developed, and a Business Analyst at Cigna-HealthSpring, providing guidance for compliance reports. Alecia has a comprehensive background in quality assurance, having worked as a Business Analyst Quality Assurance at ForceX, Inc., where agile methodologies were employed, and experience in operational testing at NACC, Inc. Alecia holds a Bachelor of Science in Health Care Management from Austin Peay State University.