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Ruben Cavazos is an experienced technology leader currently serving as the Director of Infrastructure Reliability Engineering at Dell Technologies since March 2006, focusing on enhancing AIOps, observability, and incident management. Previously, as the Connectivity SRE Director, Ruben recruited and led a team to close observability gaps and improve automation within the Connectivity/IoT ecosystem. Ruben's career at Dell includes roles such as Connectivity/IoT Development Consultant and Sr. Manager for Applications Support, where Ruben managed application support for CRM solutions. Prior to Dell, Ruben held various roles in risk management and operational readiness, as well as ecommerce development at Citifinancial Auto Division and Associates First Capital Corporation. Ruben holds a Bachelor of Arts degree in Plan II from The University of Texas at Austin.