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Roy Thomas is an experienced Information Technology Project Manager with a robust background in IT leadership and project management. Currently with Dell Inc. since August 2002, Roy has served in various roles, including Services Delivery Management Advisor and CFI Project Engineer, where responsibilities include leading the Configuration Services PM Team and enhancing customer satisfaction. Prior experience at Vignette involved supervising deskside support and developing standardized IT processes. Additionally, Roy's military service in the United States Air Force as a Senior Airman Ground Radio Technician involved leading technical support teams for communication equipment.