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Rafiq Abdul is a skilled Service Desk Manager at Deliveroo since October 2023, bringing extensive experience from previous roles including Group Manager at Amazon from April to December 2022, and Assistant Operations Manager at Deloitte India (Offices of the US) from July 2014 to April 2022, where oversight of the Global Service Desk was also part of the role. Rafiq held the position of Team Lead at IBM India from July 2009 to September 2013, managing a team of 20-25 agents to meet service level agreements. Earlier experience includes work as a Technical Support Associate at Sitel in 2008-2009, providing ISP support as part of a 20-member team. Rafiq Abdul earned a Bachelor's degree in Physics from Berhampur University between 2003 and 2006.