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Laura Nichols has extensive experience in customer service and support roles, holding various leadership positions in well-known companies such as Deliveroo, Merlin Entertainments plc, LivePerson, NICE Systems, Salt River Project, and Frontier Airlines. Laura is skilled in strategic consulting, workforce management, quality assurance, and training. With a background in Business and Psychology from Arizona State University, Laura has a strong track record of driving business impact, fostering long-term relationships with clients, and implementing innovative solutions to enhance customer experience.