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Hayley Ward is a seasoned business leader with a strong background in customer experience, research, and insight. With extensive experience in companies like Deliveroo, Marks and Spencer, and Telefónica, Hayley has demonstrated a passion for championing the customer and ensuring their needs are at the forefront of decision-making. With a degree in Business Studies from Wolverhampton University, Hayley has proven herself as a valuable asset in driving sales and enhancing the customer experience through action-oriented insights.